Shipping Policy

SHIPPING COSTS

We ship directly from our warehouse in NSW, Australia. Your order will be carefully packed by our dedicated team at O'Pista.

If your order is delayed, lost or damaged please contact Australia Post or Sendle directly.

You may choose between the following shipping options, and the fees will be calculated during Checkout:

1. Standard Shipping 
2. Express Shipping 

PROCESSING & DISPATCH

Orders will be processed Monday-Friday. All orders will be dispatched within 48 hours (excl. public holidays and weekends). Once your order has been shipped, you’ll receive a confirmation email with tracking information. If you have not received your confirmation email, please check your junk mail or contact us via hello@opista.com.au

SHIPPING DELAYS

We’ll do everything we can to ensure you receive your order within the timeframe advised. However, from time to time there may be some delays that are outside of our control. If you haven’t received your order within the expected timeframe, please check your tracking details and/or contact the courier directly.

LOST PACKAGES

All orders are the responsibility of the customer once they’ve left our warehouse in Sydney, Australia. Should you suspect your package has been lost in transit, please contact us via hello@opista.com.au, and we’ll use our best endeavours to help you track your package.

In the rare event your order is lost, please make a claim directly with the carrier.

CHANGE OF ADDRESS

Should you wish to change your shipping address, please contact us directly via hello@opista.com.au prior to receiving your shipping confirmation email. Unfortunately, we cannot change addresses once your package has been shipped.

INCORRECT ADDRESSES

Please take care to ensure you enter your address correctly at checkout. Where you have entered an incorrect or incomplete address, any additional fees involved in redirecting or resending your order will be your responsibility.